Returns, Exchanges and Guarantee

At Marshmallow, we are so confident in the quality of our beds and bedding products that we offer an incredibly generous guarantee. We are a UK-based manufacturer of high-quality beds and bedding solutions designed to stand the test of time. While the market may be flooded with low-quality beds made from unreliable materials, you can rest assured that when you choose our bedding, you'll receive nothing but the best. With many years of design and manufacturing experience, we offer an incredibly generous 30-day money-back guarantee if you’re not completely satisfied with your bed for any reason.

We also guarantee to beat or match any price for a similar product of the same quality offered by Marshmallow. We only use the finest raw materials to craft your beds and bedding products, ensuring everything is produced in-house by our market-leading manufacturing specialists. While we offer some of the most competitive prices, this never means compromising on quality or efficiency.

3 Year Manufacturers Warranty

Marshmallow is committed to providing high-quality beds designed for comfort and durability. We stand by our products and are pleased to offer a three-year limited warranty against defects in materials and workmanship.

Warranty Coverage

This warranty covers:

  • Structural defects in the bed frame, including joints, slats, and support beams.
  • Manufacturing faults in the mattress, such as sagging beyond normal wear (greater than 2 inches).
  • Defects in the fabric or stitching that affect functionality.

 

Exclusions

This warranty does not cover:

  • Normal wear and tear, including softening of the mattress over time.
  • Damage caused by improper use, negligence, or failure to follow care instructions.
  • Stains, spills, or damage caused by liquids, including but not limited to water and bodily fluids.
  • Beds used for commercial purposes unless otherwise stated.
  • Modifications or repairs made by unauthorized persons.

Making a Claim

To make a warranty claim, please provide:

  • Proof of purchase (receipt or invoice).
  • A description of the defect, including photos where applicable.
  • Your contact details and order number.

Claims should be submitted via  hello@mymarshmallow.co.uk or by calling 0330 120 2125. Our team will assess the claim and determine whether the issue falls under warranty coverage.

 

Returning unwanted goods

In the unlikely event that you wish to return goods purchased from Marshmallow, please make sure to keep the original packaging. We cannot accept returns or provide refunds if the original packaging is not received.

Mattresses

We are unable to refund or exchange mattresses or mattress toppers unless they are faulty, due to hygiene reasons. If you wish to return an unwanted mattress that hasn't been opened, used, or damaged, a collection charge of £60.00 will apply. This amount will be deducted from any refund we process. The charge covers the expense of carefully transporting such heavy items. For this reason, we encourage you to consider these potential charges before making your purchase.

Returning your goods

Once you have received your goods, you will have 30 working days to decide whether to keep the items or return them for a refund or exchange. This complies with the legal obligations set by the European Directive on distance selling, which is incorporated into UK law through the Consumer Protection (Distance Selling) Regulations 2000. These regulations give our customers the unconditional right to cancel their orders within 30 working days of delivery without providing a reason.

If you choose to return an unwanted bed, a charge of £60.00 will apply. This amount will be deducted from any refund we process. Transporting large goods is costly for us, and we encourage customers to be fully aware of these potential charges before placing an order.

 

More about Marshmallow

At Marshmallow, we are incredibly proud to be one of the UK’s fastest-growing suppliers of beds and bedding products. We do everything we can to match you with the perfect beds and bedding solutions tailored to your specific needs. Our bedding specialists are always available to assist you when you’re ready to invest in new products but need guidance on selecting the right one for you.

 

Why buy a new bed?

If you've been sleeping on your bed for many years and it's now showing signs of age, it may be best to act quickly to protect the quality of your sleep. As beds age, they lose their ability to support your body as effectively, making it much harder to enjoy a restful night’s sleep. Continuing to use a bed that needs replacing can also lead to posture problems. If you're not achieving a good night’s sleep, it can have a significant impact on your daily life. Poor sleep can affect your mood and productivity the next day. Many people notice increased mental clarity and the ability to tackle daily challenges after investing in high-quality beds and bedding products from Marshmallow.

Contact Us

Why wait any longer to learn more about our manufacturer’s guarantee? Get in touch with us today by completing the form on our website, emailing us at  hello@mymarshmallow.co.uk, or calling us on 0330 120 2125. You can also reach us via our live chat facility.

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Contact form

  Marshmallow
DL Assets & Manufacturing Ltd,
71-75 Shelton Street,
Covent Garden, London,
United Kingdom,
WC2H 9JQ
hello@mymarshmallow.co.uk
  0330 120 2125
  Product Specialist Team Hours:
Monday - Friday
9am - 5pm