Data Protection ICO

Data Protection Policy

At My Marshmallow, we are committed to ensuring that your privacy is protected. This policy outlines how we collect, use, and safeguard your personal data in compliance with the UK’s Data Protection Act 2018 and the GDPR (General Data Protection Regulation).

What Information We Collect

We collect personal information such as your name, email address, phone number, billing/shipping address, and payment details. Additionally, we may collect non-personal information such as browser type, IP address, pages viewed on the site, and time spent on our website.

How We Use Your Information

We use the personal data you provide to process and complete your orders, communicate with you regarding your orders, products, or services, improve our website, products, and services based on your feedback, and send promotional emails or offers if you have opted-in.

How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers and encryption methods for processing payment information.

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in running our business, such as payment processors, shipping companies, and customer support services. These third parties are obligated to protect your information and use it only for the purposes for which we provide it.

Your Rights

Under data protection laws, you have the right to request a copy of the personal data we hold about you, request that we correct any inaccuracies in your data, request the deletion of your personal data, object to the processing of your data, and request that we transfer your data to another service provider in a machine-readable format.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Cookies

We use cookies to enhance the user experience on our website. Cookies are small files stored on your device to help us track your preferences and behavior on our site. You can control or delete cookies through your browser settings.

Changes to This Policy

We reserve the right to update or amend this policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about how we process your personal data or wish to exercise your data protection rights, please contact us at hello@mymarshmallow.co.uk.